Refund policy
At JeonjaCore, we are committed to ensuring your satisfaction with every purchase of headphones, earbuds, keyboards, and mice. Please review our refund policy below for a smooth and transparent experience.
Eligibility for Refunds
You may request a refund within 30 days from the date of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Proof of purchase (order confirmation or receipt) is required.
Non-Refundable Items
The following items are not eligible for refunds:
- Products damaged due to misuse, neglect, or unauthorized modification.
- Items without original packaging or missing accessories.
- Software or digital content that has been downloaded or activated.
- Gift cards or promotional items.
Return Process
To initiate a refund, please contact us at [email protected] with your order number and reason for return. We will provide a return authorization and shipping instructions. You are responsible for return shipping costs unless the item is defective or incorrect.
Refund Timeline
Once we receive and inspect your returned item, we will notify you of the approval or rejection. Approved refunds will be processed within 5–7 business days and credited to your original payment method. Please allow additional time for your bank or card issuer to post the refund.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery at [email protected]. We will arrange a replacement or full refund, including return shipping costs.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original for a refund and place a new order.
Contact Us
For any questions or assistance regarding refunds, please email us at [email protected]. We aim to respond within 24 hours on business days.