Faq
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the United States. Expedited shipping options are available at checkout for faster delivery. International shipping may take 10–20 business days depending on the destination.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $50. This applies to both domestic and international orders. No promo code is needed.
What is your return policy?
We accept returns within 30 days of delivery for unused and unopened products in their original packaging. To initiate a return, please email us at [email protected] with your order number and reason for return. Refunds are processed within 5–7 business days after we receive the item.
Can I cancel or change my order after placing it?
Orders can be canceled or modified within 1 hour of placement. After that, the order enters processing and cannot be changed. Please email [email protected] immediately if you need assistance.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our website’s tracking page or the carrier’s site to monitor your delivery status.
Are your products covered by a warranty?
Yes, all headphones, earbuds, keyboards, and mice sold on JeonjaCore come with a minimum 1-year manufacturer’s warranty against defects in materials and workmanship. For specific warranty details, please refer to the product page or contact us at [email protected].
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please note that customs duties and taxes may apply and are the responsibility of the buyer.
What should I do if my product arrives damaged or defective?
If your item arrives damaged or defective, please email us at [email protected] within 48 hours of delivery. Include your order number, a description of the issue, and photos if possible. We will arrange a replacement or refund promptly.
How can I contact customer support?
For any questions or concerns, please email us at [email protected]. Our team typically responds within 24 hours on business days.